Processing

Questions & Answers

Below are your most frequently asked questions which we have answered. Please check here before you get in contact with us, as you may find we have already answered your question.

Just select a category below and then click on a question to view the answer.

The Magazine

  • How much will each issue cost?

    Issue 1 comes at the special price of £0.99 (€1.50). Issue 2 comes at a special price of £1.99 (€3.50). Issue 3 onwards is priced at £2.99 per issue (€4.99).

  • How often will the magazines be published?

    Magazines will be available weekly on a Wednesday from all good newsagents, convenience stores, W H Smiths and major supermarkets. The first issue will be in shops from 26th August 2015

  • How can I get copies if I live outside the UK or Republic of Ireland?

    We are sorry, but at the moment we cannot send copies outside the UK and R.O.I.

  • Where can I purchase more yarn?

    The yarn is sourced by THE ART OF CROCHET just for the throw and is not available for sale elsewhere. We also created the colour palette when designing the throw and so it is not identical to anything on the market. Every issue comes with more yarn than is needed for each square so you should build up quite a stock over the course of the collection.

  • Please could you tell me what the yarn is that you are supplying for the throw (fibres and weight)?

    The yarn is three-ply and is 100% acrylic.

  • What should I do with all of my leftover throw yarn?

    Definitely DON'T throw it away - you'll need the left over yarn for some of the squares later in the series.

About the Collection

  • How many issues will it take to complete my throw?

    You will receive the yarn and instructions to complete your throw in 120 issues.

  • How often will I receive binders to store my magazines?

    Binders will be sent to subscribers regularly. Your first binder and dividers set will be sent for FREE, and then with issues 20, 40, 60, 80 and 100 at a cost of £6.99 (€9.99) per binder. Each binder complements the colour scheme of the Art of Crochet and is the perfect way to keep your collection together in easily manageable files.

  • How many squares will I make?

    The throw is made up of 112 squares.

Back Issues

  • How can I get back copies?

    You can order back issues via the Hachette Partwork shop, or alternatively you can contact our Customer Service Team. Please note that it can take up to 28 days to deliver your back issues from receiving your request.

Your Subscription

  • What gifts will I receive when I subscribe?

    Subscribers starting with issue 1, your first delivery will be your issue 1 packaged by itself.
    You will receive your FREE issue, FREE yarn bag and FREE set of crochet hooks with your second delivery.
    You will receive your FREE crochet hook wrap with your fourth delivery. If you subscribed online you will also receive your FREE jewellery pouch kit.
    You will receive your FREE crochet accessory kit with your fifth delivery.

    Subscribers starting with issues 2, 3, or 4, you will receive your FREE issue, FREE yarn bag and FREE set of crochet hooks with your first delivery.
    You will receive your FREE crochet hook wrap with your third delivery. If you subscribed online you will also receive your FREE jewellery pouch kit.
    You will receive your FREE crochet accessory kit with your fourth delivery.

    Please note, some gifts may be dispatched separately from the issues.

  • How long will it take for my delivery to arrive?

    Please allow 28 days from your order confirmation for your issues to be delivered.

  • When will payments for my subscription be taken?

    Payments are only taken once your order has been dispatched. Payments are taken every 4 weeks, and the date will depend upon when you take out your subscription.

  • I cannot access some of the website pages. What can I do?

    It may be a temporary problem, so please click Refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please email us on the customer service website enquiry email address.

  • How do I cancel my subscription?

    You can cancel at any time giving 28 days’ notice - please contact our Customer Service Team via telephone on 0333 300 1510 (ROI 0333 300 1511) or email them at artofcrochet@jacklinservice.com. Alternatively you can write to the following address:

    The Art of Crochet
    PO Box 77
    Jarrow
    NE32 3YH

    If you contact the team by writing, please include your name and subscription reference.

  • How do I return something?

    If you are not satisfied with a dispatch, you have the right to return it within 14 (fourteen) days from the day you received it. To exercise this right, simply inform us of your decision by email, telephone, or by sending us the withdrawal form available here. You may send us back the dispatch, at your own cost, without giving any reason and without any penalty. Of course, you will not have to pay for this dispatch. As soon as we have registered the return of the dispatch, your debt will be cancelled. The dispatch must be returned, sealed, with the invoice, where applicable, to the following address:

    The Art of Crochet
    PO Box 77
    Jarrow
    NE32 3YH

    Please include your subscription number with your parcel. A parcel kept more than 14 calendar days means acceptance and the invoice should be paid promptly.

  • What should I do if I received the wrong issue(s)?

    We will replace all of your issues with the correct copies. In order for us to arrange for a replacement, please send back the wrong issue(s) and contact our Customer Care Team via the Customer Care hotline or email. If you email the team, please include your name and subscription reference in the subject line.

  • What should I do if I receive a damaged issue?

    We will replace any damaged issue FREE of charge. Just send back your damaged issue and contact our Customer Care Team. It may be also a good idea to mention the problem to Royal Mail.

  • I have not received all my issues, how can you help?

    Our Customer Care Team can resolve this for you either over the phone or by email. If you email the team, please include your name and subscription reference in the subject line.

  • Can I get the FREE subscription gifts without subscribing?

    No, sorry, but if you’d like to subscribe you can do so via our 'subscribe' page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3, or 4.

  • Have you received my subscription request - I have not had confirmation?

    If you have subscribed online, you will receive a confirmation email within 24 hours of placing your order. If you do not receive this email, please call our Customer Service Team on 0333 300 1510 (ROI 0333 300 1511) or email them at artofcrochet@jacklinservice.com, since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven't received a welcome letter after 10 days, then please contact our Customer Service Team by one of the methods above. If you email the team, please include your name in the subject line.

  • What should I do if I receive an invoice for an issue I have already paid for or returned?

    If you have paid for your issues or returned them within the last 7 days, please ignore the new invoice. If you have any other problems, please contact our Customer Care Team. Paying promptly will guarantee that you receive your issues promptly and that you don't receive reminders.

  • What are the Payment methods?

    Direct Debit, Switch, Maestro, Visa, Delta, Mastercard or via invoice

  • How much does it cost to subscribe?

    Full details about subscription, including subscription gifts, are given here.